Responsible Gaming
at nbjaee

nbjaee is operated with the firm belief that responsible gambling is not simply a legal checkbox — it is a core part of who we are as a platform and what we owe to every player who chooses to spend their time and money with us. Our goal is to provide a safe, transparent, and genuinely enjoyable gaming environment for adult players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi.

Gambling, including casino games, cricket betting, BPL wagers, slots, and bingo, is a form of entertainment that carries an inherent financial risk. The vast majority of our players engage with the nbjaee platform recreationally and within their means. However, we recognise that for a small number of individuals, gambling can become problematic. It is for those players — and for their families — that we have built a comprehensive responsible gaming framework.

Every feature described on this page is available free of charge to all registered nbjaee players. We encourage you to familiarise yourself with these tools and to use them proactively, before any problem arises, rather than waiting until gambling begins to cause harm.

Upon registration, every new nbjaee player is required to confirm that they are aged 18 or above. As part of our Know Your Customer (KYC) verification process, all accounts are subject to identity verification before any withdrawal can be processed. Players who cannot demonstrate they are 18 or older will have their accounts suspended and any funds returned in accordance with our Terms & Conditions.

We urge parents and guardians to be aware of their children's internet activity. If you share a device with a minor, please ensure that your nbjaee account is protected by a strong, unique password and that you log out of your account after every session. We also recommend enabling parental control software on shared devices to prevent underage access to gambling websites.

Age Verification Process

• All players must confirm their date of birth at registration.
• Before a first withdrawal is approved, players must submit a valid government-issued photo ID — such as a National Identity Card (NID), passport, or driver's licence — confirming they are aged 18 or above.
• If there is any doubt about a player's age at any stage, nbjaee reserves the right to request additional verification and to suspend account activity until verification is complete.
• Any account found to belong to an individual under the age of 18 will be closed immediately and all deposits will be refunded.

Problem gambling does not develop overnight. It typically begins gradually, with small changes in behaviour and attitude that can be easy to overlook — especially when they happen to yourself. The checklist below highlights the most common warning signs. If several of these statements feel familiar, we strongly encourage you to use nbjaee's player protection tools or to seek independent support.

nbjaee provides a suite of player-controlled responsible gaming tools that can be activated directly from your account settings at any time. These tools are designed to give you meaningful, practical control over your gambling behaviour before a problem develops — not just as a last resort.

Self-exclusion is the strongest responsible gaming tool available on the nbjaee platform. When you self-exclude, your account is suspended and you will be unable to log in, deposit, place bets, or access the game lobby for the duration of the exclusion period you have selected. Any pending withdrawals will be processed to your registered payment method before the account is locked.

How to Self-Exclude

1. Log in to your nbjaee account.
2. Navigate to Account Settings > Responsible Gaming > Self-Exclusion.
3. Select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion.
4. Confirm your choice. The exclusion takes effect immediately.
5. You will receive a confirmation email to your registered address. During the exclusion period, all marketing communications from nbjaee will also be suspended.

If you are unable to access your account settings or need immediate assistance, you can also request self-exclusion by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion duration. Our team will action the request within 24 hours and confirm by return email.

Permanent Self-Exclusion

If you choose permanent self-exclusion, your account will be closed indefinitely. nbjaee will retain your personal data in accordance with our Privacy Policy and legal retention obligations, but the account will never be reopened. Permanent self-exclusion cannot be reversed under any circumstances. We strongly encourage any player considering permanent exclusion to also explore external support resources listed in the Support & Help Resources section below.

After the Exclusion Period Ends

When a fixed-term self-exclusion period expires, your account will not automatically reactivate. You must contact our support team and complete a reinstatement process that includes a mandatory cooling-off review. We reserve the right to require evidence of professional support or counselling before reinstating an account following a self-exclusion of 12 months or longer. This process exists to protect your long-term wellbeing, not to create obstacles.

Setting a deposit limit is the single most effective day-to-day responsible gaming action a player can take. By placing an upper boundary on how much you transfer to your nbjaee account in a given period, you ensure that your gambling spending remains within a budget you have consciously pre-approved — rather than a figure determined by emotion in the heat of play.

How Deposit Limits Work on nbjaee

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) in any single 24-hour calendar day.
• Weekly limit: The maximum total deposit amount across a rolling 7-day period.
• Monthly limit: The maximum total deposit amount across a rolling 30-day period.

All three limit types can be set simultaneously. When any single limit is reached, further deposit attempts will be declined automatically until the relevant period resets. You will receive an on-screen notification and an optional email alert when you approach 80% of any active limit.

Changing Your Deposit Limits

You may reduce your deposit limit at any time — the reduction takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day waiting period before the higher limit becomes active. This cooling-off window exists specifically to prevent impulsive decisions made during or immediately after a gambling session from undermining the financial protection the limit was designed to provide.

If gambling has become a problem for you, or for someone you care about, please know that help is available and that seeking that help is a sign of strength. nbjaee's own support team is your first point of contact, but we also encourage players to access independent professional organisations that specialise in gambling addiction counselling and recovery.

Talking to a Loved One

If you are concerned that a family member or friend in Dhaka, Chittagong, Mymensingh, or elsewhere in Bangladesh may have a gambling problem, approaching the subject with compassion rather than confrontation is key. Express your concern using "I" statements ("I've noticed you seem stressed after using your phone late at night"), listen without interrupting, and offer to help them access support rather than issuing ultimatums. The nbjaee support team can also provide guidance to concerned family members — please reach out to us at [email protected].

Preventing underage access to the nbjaee platform is a responsibility we share with parents, guardians, and the wider community. The following practical steps can help ensure that children and young people in your household do not inadvertently access gambling content.

• Use strong, unique passwords for your nbjaee account and do not share them with anyone, including children or teenagers in your household.
• Log out of your account after every session if you use a shared device, tablet, or family computer.
• Enable parental control software on shared devices. Reputable tools include Google Family Link, Apple Screen Time, and third-party applications that can block gambling-related websites by category.
• Keep your payment methods private. Do not allow children access to your bKash wallet, Nagad account, bank cards, or any payment method linked to your nbjaee account.
• Talk openly with young people in your family about the risks of gambling and the legal age restriction. Age-appropriate conversations about money, risk, and online safety are a valuable protective factor.
• Report suspected underage access immediately. If you have reason to believe a minor has registered an account or accessed the nbjaee platform, contact our support team immediately at [email protected]. We will investigate and act promptly.